Shipping policy

At Akrielle, we work hard to ensure your orders are processed and delivered to you quickly and securely. Please read our Shipping Policy carefully to understand how we manage deliveries across India.

1. Shipping Coverage

  • We currently ship across India only.
  • We do not offer international shipping at this time.

2. Processing Time

  • Orders are usually processed and dispatched within 2–4 business days of payment confirmation.
  • Processing times may be longer during sales, promotions, festive seasons, or unforeseen delays.
  • You will receive an email or SMS notification with your tracking details once your order has been shipped.

3. Delivery Time

  • Standard delivery time within India is 5–10 business days from dispatch, depending on your location and courier service availability.
  • Please note that delivery timelines are estimates only and not guaranteed.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
  • Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

5. Tracking Orders

  • Once your order is shipped, you will receive a tracking ID and courier details via email or SMS.
  • You can track the progress of your shipment using the courier’s website or app.

6. Delays and Liability

  • Akrielle is not liable for delays caused by courier companies, weather conditions, natural calamities, strikes, government restrictions, or any other events beyond our control.

7. Incorrect or Incomplete Address

  • Please ensure your shipping address, pincode, and contact details are accurate at the time of placing your order.
  • We are not responsible for failed or delayed deliveries due to incorrect or incomplete address details provided by the customer.
  • Re-shipping due to incorrect address details may incur additional charges.

8. Undeliverable Packages

  • If a package is returned to us as undeliverable (e.g., repeated failed delivery attempts, refusal, or incomplete address), we will attempt to contact you.
  • Re-delivery may be arranged at the customer’s expense. Shipping fees are non-refundable.

9. Damaged or Missing Shipments

  • If your package arrives damaged or items are missing, please notify us within 48 hours of delivery with an uncut unboxing video and photos.
  • Claims without an unboxing video cannot be processed.
  • Resolution will be provided as per our Refund & Exchange Policy.